Fax is still how much of healthcare moves orders, referrals, pharmacy communication and records. Traditional fax machines tie that work to a phone line, a paper tray and whoever happens to walk by. Cloud fax keeps the same fax numbers your partners already use but delivers documents digitally, to the people who need them, with a record of what was sent and received.
We set up and support cloud fax for nursing homes, assisted living communities, clinics and offices, and connect it to the way your staff already work.
Care facilities exchanging orders and records with pharmacies, physicians and hospitals. Clinics receiving referrals and lab results by fax. Any office paying for fax phone lines and toner for documents that end up scanned anyway.
We list every fax number you have and who uses it, set up the new service, and test sending and receiving on a new temporary number first. Once staff are comfortable, we port the real numbers. Porting dates are set by the phone carriers, so we plan around them and keep the old lines active until the move is confirmed.
Staff see incoming faxes as documents they can open, print only when needed, save to the right record, or forward securely. Each fax line can be shared by a team, so nobody has to stand at a machine waiting for a page, and documents do not sit in an open tray where visitors can see them.
Sending is done from a computer or copier by choosing a recipient number and attaching the document. Confirmations are kept automatically, which helps when a pharmacy or physician's office says they never received something. When a staff member leaves, their access to fax lines is removed along with their other accounts.
Cloud fax is billed by the fax provider based on numbers and page volume, at the plan you choose. Our setup and number porting are quoted up front, and ongoing support is included in our managed IT agreements.
Is cloud fax HIPAA compliant?
It can be. Use a provider that encrypts transmissions and storage and will sign a BAA, then limit who can access each fax line. We help set it up that way.
Can we keep our current fax numbers?
In most cases, yes. Numbers are ported from your current carrier to the fax service; the carriers set the timeline.
Do we still need a fax machine?
Usually not. Many multifunction copiers can send through the cloud service, and staff can send from their computers. Some offices keep one device for convenience.
Should faxes with PHI go to regular email?
Only if your email is configured for it. Many organizations deliver PHI faxes to a secure portal or restricted shared folder instead. We will recommend what fits your setup.
Call or text 405-285-3845, or email start@unitycareit.com. A real person answers.