Care facilities and many small businesses do not close at 5 p.m., and neither do their IT problems. Our helpdesk gives your staff one number to call or text and one email address to use, whether the issue is a locked account, a printer that will not print, or a system that is down on the night shift.
Most issues are fixed remotely, with the user's permission, in the same conversation. When something needs hands on site, we schedule a visit for locations in our Oklahoma service area.
Nursing homes and assisted living communities with staff on every shift. Clinics and medical offices where a down workstation means patients wait. Small offices that do not have, or do not want, a full-time IT employee.
Staff call, text or email with the problem. We confirm who they are, connect securely to their computer if needed, and either fix it or tell them what happens next. Urgent issues that affect resident or patient care or stop a whole department are handled first. Routine requests are worked in order and the person who asked is told when they are done.
Because the same team also manages your systems, we see patterns. If the same printer jams every week or the same account keeps locking out, we fix the cause rather than resetting it again.
Support works best when requests come in through the phone number, text line or support email rather than a technician's personal cell, because that is how requests get logged and nothing is forgotten. When you can, tell us the computer or location, what you were trying to do, and any error message on screen; a photo of the screen taken with a phone is often the fastest way to show it.
Let us know about new hires and departures as early as possible. Setting up a new employee is quicker with a few days' notice, and removing access promptly when someone leaves is one of the simplest ways to protect your data.
Helpdesk support is part of our flat monthly managed IT agreements, so staff can ask for help without anyone worrying about an hourly bill. The monthly rate is based on your users, devices and locations and is quoted before you sign anything.
“This is absolutely the best IT I have ever worked with. Quick to respond and very knowledgeable in every area. I would highly recommend this company to anyone needing any type of IT service. Fast, friendly and always make you feel like a special customer.” — Ann Kies, York Manor
Who can contact the helpdesk?
Any staff member you authorize. We keep a list of who can approve things like new accounts or purchases so requests are handled correctly.
What counts as an after-hours emergency?
Anything that stops work or affects resident or patient care: a system that is down, no internet, a suspected security incident, or a locked-out supervisor on the night shift. Routine requests made after hours are handled the next business day.
Is remote support secure?
Yes. Remote sessions are started with the user's knowledge, use encrypted connections, and are tied to individual technician accounts rather than shared logins.
Do you come on site?
Yes, for locations in our Oklahoma service area when the problem cannot be solved remotely, such as hardware failures or network equipment issues.
How do existing customers reach support?
Call or text 405-285-3845 or email support@unitycareit.com.
Call or text 405-285-3845, or email start@unitycareit.com. A real person answers.